• Q-My Network camera is not supported. What can I do ?

Our engineers are working on adding support for more cameras and we will release a new version as soon as possible.

• Q-What Cameras does your Software support ?

Currently there is support for Intellinet, Axis, Sony, StarDot-tech, JVC, Canon, Panasonic, DLink, Toshiba Network Cameras. More cameras will be added in new releases.

• Q-I have a webcam, Can I use your software to view it ?

No. ArtisanMX works with Network Cameras only.

• Q-What is the difference between a Webcam and a Netcam ?

Webcams which require to be connected to a Computer, network cameras do not require a computer and can be connected directly to a router.

• Q-What netcam do you recommend ?

There are many types of cameras all of them equally good. You need to specify the qualities required as some of them for example support Jpeg only while others can support Mpeg output. Some can capture sound, other cannot yet. Please contact us with your requirements and we'll do our best to answer you.

• Q-What happens after I pay for the upgrade ?

We will contact you shortly after payment and we will give you more information about downloading your upgrade.

• Q-Can I use ArtisanMX to record ?

Yes. ArtisanMX records video data in Microsoft's Avi format (Audio-Interleaved). These files generally have a good quality/space ratio. There are tools in the market than can also help you convert to other formats.